Altsync for Outlook FAQ

Is it possible to change extension of Altsync attachments?

Yes, you can change extension of Altsync attachments. Follow these steps:

  1. Click Windows Start Button and enter %appdata% in the search field and click enter (alternatively click ctrl+r and type %appdata).
  2. Go to Topalt\Altsync for Outlook and open config.xml with a Notepad.
  3. Change the field <Extension>.zip</Extension>, replace .zip with your required extension.

How does Altsync for Outlook work?

Altsync for Outlook works by converting your changes to Outlook items to email messages, it then sends those emails to the other party involved in sharing. When this other party gets this email, it converts it back to item an applies the changes to his copy.

Only new items are synchronized. Why?

When you start the sharing, only items created, modified or deleted from that point in time are synchronized, if you want to synchronize all, click "Resync All" button.

What email account types this application support?

This application works with POP3, IMAP and Exchange email accounts. So, it works with all types of email accounts.

I have a problem with activation. What should I do?

That depends on your problem. Problems can be categorized by error message:

"Incorrect activation code!" - make sure that you enter your name exactly as it appears on your order e-mail (case sensitive).

"Activation code is not valid for current version." - free upgrades are provided for 1 year after purchase, to use the version released later than this, you should purchase an upgrade (costs 50% of the original price). Please contact us to get an upgrade.

Does it work with latest Office, Windows?

All our software is updated to be compatible with latest Office and Windows versions.

Your system should comply with the following requirements:

  • Microsoft Office 2000, 2002 (XP), 2003, 2007, 2010, 2013 or 2016 installed.
  • Microsoft Windows 2000, XP, Vista, 7, 8, 8.1 or 10 installed. Both 32 and 64 bit versions are supported.
  • Administrator privileges for the installation.